Effective Date: July 2026

Welcome to Ariaen Marketplace.

These Terms & Conditions ("Terms") govern your access to and use of the Ariaen website, mobile applications, and related services. By creating an account, browsing our platform, or placing an order, you agree to comply with these Terms.

If you do not agree with these Terms, please discontinue using our services.

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1. Acceptance of Terms

By using Ariaen, you confirm that:

• You are legally capable of entering into a binding agreement.
• All information you provide is true and accurate.
• You will comply with all applicable laws and regulations.
• You accept these Terms and all related policies published on Ariaen.

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2. User Account

2.1 Account Registration

To access certain services, you may be required to create an account.

You agree to:

• Provide accurate information.
• Keep your information updated.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for all activities under your account.

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2.2 Account Security

You are responsible for protecting your password and account.

If you suspect unauthorized access, you must notify Ariaen immediately.

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2.3 Account Suspension

Ariaen reserves the right to suspend or permanently terminate any account involved in:

• Fraud
• Fake identity
• Illegal activities
• Abuse of marketplace services
• Violation of these Terms

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3. Orders

3.1 Order Placement

All orders placed through Ariaen are subject to product availability and order verification.

Submitting an order does not guarantee acceptance.

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3.2 Order Confirmation

Orders become confirmed after successful verification, payment confirmation (where applicable), or seller acceptance.

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3.3 Order Cancellation

Ariaen reserves the right to cancel orders if:

• Product becomes unavailable.
• Incorrect pricing is displayed.
• Fraud is suspected.
• Payment cannot be verified.
• Delivery is impossible.

Customers may also cancel orders according to our Return & Refund Policies.

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4. Pricing

We strive to display accurate prices.

However, pricing errors may occasionally occur.

Ariaen reserves the right to correct pricing mistakes and cancel affected orders if necessary.

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5. Payments

Ariaen supports secure payment methods, including those made available through approved payment partners.

Available payment options may include:

• Online Payment
• Mobile Financial Services
• Bank Transfer
• Cash on Delivery (where available)

Payment availability may vary depending on product, seller, and delivery location.

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6. Product Information

We make every effort to ensure that product information is accurate.

However, minor variations in:

• Color
• Packaging
• Size
• Specifications
• Manufacturer Updates

may occur without prior notice.

Product images are for illustration purposes and may slightly differ from the actual product.

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7. User Responsibilities

Users agree not to:

• Provide false information.
• Abuse the platform.
• Attempt unauthorized access.
• Spread malware or harmful software.
• Manipulate reviews or ratings.
• Engage in fraudulent activities.
• Violate intellectual property rights.
• Disrupt marketplace operations.

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8. Seller Responsibilities

Marketplace Sellers are responsible for:

• Product authenticity.
• Accurate product information.
• Inventory management.
• Timely shipment.
• Customer communication.
• Compliance with Ariaen policies.

Failure to meet these responsibilities may result in account suspension or removal.

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9. Returns & Refunds

Returns, replacements, and refunds are governed by the respective policies published on Ariaen.

Eligibility depends on the product category, seller, and reason for the request.

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10. Intellectual Property

All content available on Ariaen, including but not limited to:

• Logos
• Trademarks
• Graphics
• Website Design
• Product Content (where owned)
• Software
• Text
• Icons

is protected under applicable intellectual property laws.

Unauthorized reproduction, copying, modification, or distribution is prohibited without prior written permission.

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11. Limitation of Liability

To the maximum extent permitted by law, Ariaen shall not be liable for:

• Indirect damages.
• Loss of profits.
• Business interruption.
• Data loss.
• Delays caused by third parties.
• Supplier-related issues beyond our reasonable control.

Our total liability shall not exceed the amount paid for the affected order where permitted by applicable law.

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12. Marketplace Operating Model

Hybrid Marketplace

Ariaen operates as a Hybrid E-commerce Marketplace.

Products available on our platform may be supplied through one or more of the following business models:

• Products sold directly by Ariaen.
• Products supplied by approved Marketplace Sellers.
• Products fulfilled through verified Dropshipping Suppliers.
• Products synchronized via authorized supplier APIs.
• Products supplied by future wholesale partners.
• Products fulfilled by authorized logistics and fulfillment partners.

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Order Fulfillment

Orders placed on Ariaen may be fulfilled by different sellers or suppliers depending on the product.

As a result, the following may vary between products:

• Shipping Time
• Delivery Method
• Return Eligibility
• Warranty Coverage
• Packaging
• Manufacturer Support

Customers are encouraged to review the product information before placing an order.

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Marketplace Verification

Ariaen works to maintain marketplace quality through:

• Seller Verification
• Supplier Evaluation
• Product Monitoring
• Customer Feedback Analysis
• Fraud Detection
• Performance Monitoring

Ariaen reserves the right to remove products or suspend sellers that fail to meet marketplace standards.

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Technology Integration

To improve efficiency, Ariaen may use:

• API Integrations
• Inventory Synchronization
• Automated Order Processing
• AI-Based Product Recommendations
• Smart Logistics Systems
• ERP Integrations

These technologies are intended to improve customer experience while maintaining marketplace security and reliability.

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13. Privacy

Your use of Ariaen is also governed by our Privacy Policy.

Please review the Privacy Policy to understand how your information is collected, used, and protected.

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14. Force Majeure

Ariaen shall not be held responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural Disasters
• Government Restrictions
• Internet Outages
• War
• Epidemics
• Transportation Disruptions
• Power Failures

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15. Changes to These Terms

Ariaen may update these Terms & Conditions at any time.

Updated versions become effective immediately upon publication.

Continued use of our platform constitutes acceptance of the revised Terms.

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16. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any disputes shall be subject to the jurisdiction of the competent courts of Bangladesh, unless otherwise required by applicable law.

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17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: support@ariaen.com

Website: https://ariaen.com