Effective Date: July 2026

Welcome to Ariaen Marketplace.

Customer satisfaction is one of our highest priorities. This Return Policy explains the conditions, process, and eligibility for returning products purchased through Ariaen. Please read this policy carefully before submitting a return request.

1. Return Eligibility

You may request a return if the product you receive is:

• Damaged during delivery.
• Defective or not functioning as intended.
• Incorrect (different from what was ordered).
• Incomplete or missing accessories.
• Significantly different from the product description or images.
• Expired (where applicable).

All return requests are subject to verification and approval by Ariaen or the respective Marketplace Seller.

2. Return Request Period

To be eligible for a return, customers must submit a return request within:

• 7 calendar days from the date the order is marked as delivered.

Requests submitted after the return period may not be accepted unless required by applicable law or a specific product warranty.

3. Conditions for Return

Returned products must:

• Be unused or minimally used unless the defect requires testing.
• Be returned in their original packaging.
• Include all accessories, manuals, warranty cards, and free gifts (if any).
• Include the original invoice or proof of purchase where available.

Ariaen reserves the right to reject returns that do not meet these conditions.

4. Non-Returnable Products

For hygiene, safety, legal, or product-specific reasons, the following products are generally not eligible for return unless they are defective or incorrectly delivered:

• Personal Care Products
• Cosmetics
• Perfumes
• Undergarments
• Food & Beverages
• Perishable Goods
• Customized Products
• Digital Products
• Downloadable Software
• Gift Cards
• Products damaged due to customer misuse

Certain products may also be marked as "Non-Returnable" on the product page.

5. Return Process

Step 1 – Submit a Return Request

Log in to your Ariaen account and submit a return request through your Order History, or contact Customer Support.

Step 2 – Provide Supporting Information

You may be asked to provide:

• Order Number
• Product Photos
• Packaging Photos
• Unboxing Video (if available)
• Description of the issue

Providing complete information helps speed up the verification process.

Step 3 – Verification

Ariaen or the Marketplace Seller will review your request.

Additional information may be requested if necessary.

Step 4 – Return Approval

Once approved, you will receive return instructions.

Do not return products before receiving official approval.

Step 5 – Inspection

Returned products will be inspected after they are received.

The inspection confirms whether the return meets our policy requirements.

6. Return Shipping

If the return is due to:

• Seller Error
• Wrong Product
• Damaged Product
• Defective Product
• Incomplete Delivery

Ariaen or the responsible seller will bear the return shipping cost.

If the return is requested for reasons not related to product defects or seller error, the customer may be responsible for the return shipping charges.

7. Replacement

Where applicable, customers may receive:

• Product Replacement
• Exchange for the same item
• Exchange for another eligible product
• Store Credit
• Refund (subject to our Refund Policy)

The available option depends on product availability and the nature of the issue.

8. Marketplace Seller Products

Products sold by Marketplace Sellers may have additional return conditions that comply with Ariaen's minimum marketplace standards.

Where seller-specific policies exist, they will not override customer rights provided under Ariaen's policies or applicable laws.

9. Dropshipping Products

Products fulfilled through approved Dropshipping Suppliers may require additional verification before return approval.

Depending on the supplier and product category:

• Return shipping locations may vary.
• Processing times may differ.
• Replacement availability may vary.

Ariaen will assist customers throughout the return process.

10. Return Rejection

A return request may be rejected if:

• The return request is submitted after the eligible period.
• The product has been intentionally damaged.
• The product shows signs of misuse or negligence.
• Accessories or essential components are missing.
• The returned product does not match the original order.

11. Fraud Prevention

To protect customers and sellers, Ariaen may investigate return requests suspected of fraud or abuse.

Repeated fraudulent return activities may result in:

• Account Suspension
• Return Restrictions
• Permanent Account Termination

12. Customer Responsibilities

Customers should:

• Inspect products immediately after delivery.
• Keep original packaging until satisfied.
• Report issues promptly.
• Provide accurate return information.
• Cooperate during the verification process.

13. Policy Updates

Ariaen reserves the right to modify this Return Policy at any time.

Updated versions become effective immediately after publication on the website.

14. Contact Us

If you have any questions regarding this Return Policy, please contact our Customer Support Team.

Email: support@ariaen.com

Website: https://ariaen.com