Support Policy Page
Customer Support Policy
Welcome to Ariaen Customer Support.
Our support team is always ready to help you.
Support Services
We provide support for:
- Order Tracking
- Delivery Issues
- Return Requests
- Refund Assistance
- Payment Problems
- Seller Issues
- Product Information
- Technical Support
Support Hours
Saturday – Thursday
9:00 AM – 9:00 PM (Bangladesh Time)
Friday: Limited Support
Contact Methods
- Email Support
- Live Chat
- Facebook Messenger
- Phone Support
Response Time
- Live Chat: Within a few minutes
- Email: Within 24 hours
- Refund Issues: 2–5 Business Days
Customer Responsibilities
Customers should:
- Provide correct information.
- Keep order information.
- Cooperate during verification.
- Avoid abusive language.
